Delinquent Payment Policy

Our delinquent list is run 10 days after the due date shown on your bill. If you have not paid your bill by this time, your service will be subject to disconnect. If your account is not paid within 7 days of cut-off, the final bill will be processed and any unpaid balances will be sent to a credit bureau for collection attempts.

To have your service reconnected during the 7 days after cut-off, you will be charged a $50 reconnect fee in addition to the balance of your bill, which must be paid in full at the time of reconnect.

If you have questions about our delinquent payment policy, please call (256) 552-2300 to speak to a customer service representative.