PrePayGo

 An energy plan as individual as you

PrePaygo official terms and conditions

Frequently asked questions

How does it work?

Traditionally, you get a bill in the mail charging you for the electricity used over the past 30 days. PrePayGo works differently, you pay for electricity up front and use it until it runs out. Think of it as the electric equivalent of putting gas in your car. When the gauge says you’re low, you stop and fill the tank. If you don’t have enough to fill up, you put in what you can. With PrePayGo, after you’re signed up and the equipment is installed, you pay as much as you want and go about your day. As you use electricity you get updates about your power usage so you’ll have a better idea of how much you’re using. When you get low, just “fill the tank” again. You can pay enough for a couple of days, a week, or months in advance. Because you’re paying for your electricity up front, how much you buy is up to you.

Who is PrePayGo for?

PrePayGo is for individuals who don’t want to or are unable to pay deposits to get the power on. It’s also a good option for anyone who would like to have more control over their monthly power bills. One of the benefits of PrePayGo is the increased awareness of your everyday energy use and, as studies have shown, people using prepaid energy plans have reduced their usage by up to ten percent.

Who is eligible?

Almost all residential members are eligible for PrePayGo. Some restrictions do apply, including members on Medical Alert accounts and those with loans or other contracts with JWEMC.

Are there any up-front cost?

Yes, a first-time prepayment of $50 must be made to start the account. There is also a $75, non-refundable origination fee for new members. The origination fee for existing members is $25.

Is there a minimum payment amount?

There is. Payments must be at least $20. In the event that your account is disconnected, you must put in enough to bring your balance to $50.

Can existing members switch?

Of course! All you have to do is contact JWEMC and request a PrePayGo account. Any security deposit that may still be on your account will be credited to your new PrePayGo account after all outstanding account balances are paid.

Will I be notified when funds are low? 

You will. You can receive a text, or an email letting you know when your PrePayGo funds are low. You can also log into your account from our website, use the JWEMC app or even call our office anytime you want to know details.

How will I make payments? 

There are several ways to deposit funds into your PrePayGo account. You can pay Online at www.jwemc.org,
by calling 256-552-2300, using the JWEMC mobile app, or using one of the Bill Pay Kiosk located at all three customer service centers. Of course, you can always visit our offices and make a payment in person.

Where can I get more information?

For more information call 256-552-2300 or come by one of our three offices to speak with a customer service representative. You can also view the official terms and conditions by downloading the PDF at the top of the page.